A calm, practical response after a scare
Realising you may have been scammed or hacked is stressful — but the right steps, taken calmly, limit the damage and get you secure again.
This service is about exactly that: cleaning up, locking down your accounts, and giving you a clear plan so it’s far less likely to happen again. No judgement, no panic.
What this service can help with
- Devices that may be infected or had remote access
- Accounts that have been accessed or locked
- Passwords and logins that need securing fast
- Worry about what a scammer might still have access to
- Feeling safer and better protected going forward
What is included
Support can include cleaning up affected devices, securing your email and key accounts, setting up a password manager and two-factor authentication, and reviewing what may have been exposed — with clear, practical guidance throughout.
If money has been sent, contacting your bank and reporting to Scamwatch is an important first step, and we can help you work through the rest.
Who this is for
This service suits anyone — home users, seniors and small businesses — who thinks they’ve been scammed or hacked and wants a calm, capable hand to sort it out. For a step-by-step starting point, see the guide on what to do if you think you’ve been scammed.
Think something’s happened?
If you’re worried you’ve been scammed or hacked, get in touch as soon as you can. Call, text, or send a message and we’ll help you secure things.
