Privacy Policy

Last updated: 17 December 2025
Business: [Do I.T. Better] (“we”, “us”, “our”)
Contact for privacy requests: doitbetter.it@gmail.com

We respect your privacy. This Privacy Policy explains how we collect, use, store, and disclose personal information when you use our Website or contact us.

Depending on circumstances, the Privacy Act 1988 (Cth) and Australian Privacy Principles (APPs) may apply to our business (for example, if we are not exempt or if our operations change). Even where a small business exemption may apply, we aim to handle personal information responsibly. OAIC+2OAIC+2

We may collect:

• Identity/contact details: name, email, phone number, address/suburb
   
• Booking/job details: device type, issue description, service address, preferred times
   
• Communications: messages you send us (email, forms, SMS)
   
• Technical info (if you use the Website): IP address, device/browser information, pages visited, and cookies (see “Cookies” below)
   

If you engage us for IT support, you may also provide or we may temporarily access:

• Device identifiers and system details
   
• Files/data necessary to perform requested services (only as needed)
   

We collect information when you:

• Submit a form or request a quote
   
• Call, text, or email us
   
• Book a service
   
• Browse our Website (via cookies/analytics, if enabled)
   

We use personal information to:

• Respond to enquiries and provide quotes
   
• Book and deliver services (including remote support)
   
• Issue invoices/receipts and process payments
   
• Communicate about your job (ETA, updates, follow-ups)
   
• Improve our Website and customer experience
   
• Meet legal and accounting obligations
   

We may disclose personal information to trusted service providers where needed to run our business, such as:

• Website hosting/website platform providers (e.g., GoDaddy) GoDaddy+1
   
• Email, phone, and messaging providers
   
• Payment processors (if you pay online)
   
• Accounting/invoicing software
   
• Parts suppliers, couriers, and contractors (only if required for your job)
   

We do not sell your personal information.

Some of our service providers may store or process information outside Australia (for example, cloud hosting and analytics). Where we use such providers, we take reasonable steps to choose reputable suppliers and protect information.

Our Website may use cookies and similar technologies to:

• Operate the site properly
   
• Remember preferences
   
• Understand traffic and site performance (analytics)
   

You can usually disable cookies in your browser settings, but parts of the Website may not work as intended.

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure (e.g., access controls, secure accounts, and reputable platforms). OAIC
We keep personal information only as long as needed for business/legal purposes, then securely delete or de-identify it where reasonable.

You can request access to, or correction of, the personal information we hold about you by contacting doitbetter.it@gmail.com.

If you have a privacy concern or complaint:

1. Contact us first and we’ll try to resolve it promptly.
    
2. If unresolved, you may contact the Office of the Australian Information Commissioner (OAIC). OAIC
    

We may update this Privacy Policy from time to time by posting the updated version on the Website.