Complaints & Feedback
We want to hear from you
Whether it's a compliment, a suggestion or a concern, your feedback helps us do better. If something hasn't gone the way it should, we'd rather know so we can make it right.
Our commitment
Every complaint is taken seriously and handled fairly, respectfully and without fuss. We'll listen, be honest about what happened, and use what we learn to keep improving our service.
Getting in touch
How to raise a concern
Use whichever suits you. A few details about what happened and what you'd like to see help us respond well.
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Email
Send the details to our team and we'll pick it up from there.
Email us -
Phone
Prefer to talk it through? Give us a call during business hours.
0438 702 687 -
WhatsApp or form
Send a message on WhatsApp, or use the enquiry form with a few details.
Contact form
What happens next
A simple, fair process
- 1
We acknowledge it
We let you know we've received your feedback or complaint, so nothing is left in the dark.
- 2
We look into it fairly
We review what happened calmly and honestly, and get any extra detail we need from you.
- 3
We respond and put it right
We come back to you with a clear answer or next step, and fix what we reasonably can.
We aim to respond as soon as practical during business hours. If a complaint is more involved, we'll keep you informed while we work it out. If we can't resolve something together, you're always free to seek advice from the relevant consumer-protection body in your state or territory.
Ready when you are
Share your feedback or raise a complaint
Tell us what's on your mind — we'll take it seriously and come back to you.
